My Resume

Casey Walt

Entry-level Information Technology professional that is hardworking and willing to learn. Excessive background in solving level 1 and 2 IT problems with some networking experience.

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Skills & Abilities

Technical skills
• Troubleshooting hardware and software
• Taking care of multiple requests at once
• Ability to recognize when a ticket needs escalated
• Thinking outside of the box
• Strong research skills
• Working under pressure in a fast paced environment
Communication skills
• Communicating technical problems to non-technical users
• Working closely with third party companies
• Learning from team members
• Teaching team members

Pair Networks

Pittsburgh PA

Support Technician
• Extensive use of Linux and command line skills
• Troubleshooting web server software such as Nginx and Apache
• Troubleshooting client and server email related issues
• Monitor websites to make sure they are constantly available for the customers
• Light security work (block / unblock Ip addresses)
• Working with DNS records 

Motion and Control Enterprises

Zelienople PA

Desktop Support Technician
• Implemented Spiceworks Helpdesk
• Remote troubleshooting IT problems
• Implement and manage VOIP phones
• Implementing best practices (ex. password protection and login security)
• Office 365 administration
• Custom Cable making and routing
• Purchased equipment with a budget and user needs in mind
• Active Directory management (add/remove users, password resets)

Pittsburgh Technical College

Oakdale PA

Teacher’s Assistant
• Helped students needing tutoring with IT related questions
• Graded assignments for teachers
• Organized hardware tear down lab
• Managed inventory

Thorley Industries LLC (4moms)

Pittsburgh PA

IT Intern
• Troubleshooting basic IT problems
• Operated a one person Help Desk solving multiple problems at once
• Escalated problems to a third party managed service provider
• Decided what hardware employees needed
• Configured/installed new employee computers
• Helped other non IT employees when needed
• Made Clonezilla backup images
• Installed Windows, OSX, Ubuntu, and loaded images on computers using Clonezilla
• Took advantage of the free windows 10 upgrade by upgrading windows 7 and 8 computers for free saving the company money
• Started a "broken and out of warranty" pile to pull parts from instead of buying new parts/computers
• Maintained inventory Control and Asset Management
• Worked closely with The director of IT before he left the company
• Helped move equipment